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Terms and Conditions

Trekking Planner Pvt. Ltd. is a registered Company under the laws of Nepal. We accept your bookings under the following terms and conditions. These Terms and Conditions apply to all our services made available online and may change at any time. By accessing, browsing and using our website you acknowledge, agree to, have read, and understand the Terms and Conditions set out below. We therefore encourage you to read it carefully.

Booking

Our bookings require:

  • Bookings must be done 48 hrs. in advance
  • No down payment
  • No deposit

Bookings are arrangement for specific journeys in the future with Trekking Planner. For a booking we require that you book a trip through Trekking Planner Pvt. Ltd via contacting us. By booking a trip through Trekking Planner Pvt. Ltd., you enter into a direct (legally binding) contractual relationship with us. Remember a booking is definitely accepted from the date when the company sends a confirmation invoice or email to you. It is at this point that a contract between the company and the client comes into existence.

Last minute booking

Trekking Planner always believes and specializes in small group trek and tours. The sooner you book the better it is going to be. We also offer private treks for your customized dates as well. Last minute bookings are generally for those clients who missed out or could not confirm booking trips within a short period. We as a trekking outfit have made special booking provision with regard to the Nepal trips. We can somehow accept your last-minute booking with full amount (100%) if the payment is made within 24 hrs before the start of your trip. Similarly we always initiate and willing to operate Nepal trips anytime as per the situations demands and priority. For more information on this you can dial +977-98510 71767(Dipak) or email us on [email protected] However, last-minute bookings may not be acceptable in the case of the Bhutan or Tibet trips.

Trip Postponing or transferring Policy

Sometimes the occurrence of situations is such that it is beyond our control and we have to either postpone the trip or transfer the trip in favour of others. Under such circumstances a written notice should be sent to us 30 days prior to the trip departure date. A fee of $100 will be charged to postpone the Nepal trips and 50% of the total amount will be charged if you postpone the Tibet trips.

For transferring your booked slot you can recommend any fit person within 30 days before you actually start your trekking journey. You have to drop in a mail requesting us for the transfer upon receipt we will do the needful.  The referred person slated to trek has to get all the mandatory documents duly signed for the trek completely.

Flexible advantage on changing the travel date free of cost

Get a flexible booking policy advantage and a hassle free peace of mind if in case travel plans change or gets postponed. While you book with us you get an assurance that you’ll have options to re-book it again whenever you are ready to do it. However you need to notify us about changes to your travel plans at least 7 days before your scheduled departure. The best part is that you can pick any new travel date as per your convenience and ease with no change in the cost at all.  

Payment Policy

Note – All the trip prices quoted on this site are in US dollars ($USD).
All payments can be made in foreign currency that is accepted by the Nepal Government. We accept the following:

  • Cash
  • Credit or debit card provided it works for overseas transactions
  • Bank Transfer
  • Online payment 

You can do this by choosing one of the following payment methods available:

1) Can I make an online payment for trekking in Nepal? Is it secured?

Yes, you can book your trip online and pay by Major credit card online instantly. It is 100 % secure site and System, we are connected with one of the trusted bank for online payment using credit card. For your convenience we have an online payment button below. It’s just a click away to book your tip instantly for trekking in Nepal. 


2)    Payment Via Bank transfer

Below are our Bank Details:

A/C No.: 0570010123231
Account Name: Trekking Planner PVT. LTD.
SWIFT CODE: MBNLNPKA
Bank Name: Mega Bank Nepal Ltd.
Thamel Kathmandu

or

A/C No.: 0120038989000011
Account Name: Trekking Planner PVT. LTD.
SWIFT CODE: NMBBNPKA
Bank Name: NMB Bank
Thamel Kathmandu

3)    Payment by Credit card using our website

If you choose to use your credit card for the payment then do note that there will be 4% bank commission charge for card processing fees.

Company cancellation Policy

We understand the fact that sometimes certain things can happen due to which the plan needs to be changed and it's unavoidable. This can lead the client to cancel the pre-booked trip. In exceptional cases, and unexpected series of events or circumstances the cancellation policy differs.In worst case if conditions require cancellation of the trip, in such cases; we provide a reimbursement of the advance payment as per the company’s policy. Our cancellation policy is quite flexible and better than the other trek and tour operators.

If the client feels the need to cancel the trip he/she has to submit an email framing an authentic reason(s). Upon receipt of the email the refund procedure will be executed as mentioned below:-

In the event of cancellation of any kind of pre-booked trip, please be informed that the 20% deposit will be deducted as a trip cancellation fee. It is applied as soon as you confirm your booking with us. Please be reminded that this 20% deposit is non-refundable.

If cancellation is made within a week (7 days) of departure or upon arrival in Kathmandu we provide a full refund.

For cancellations made less than 48 hours prior to the departure date, 20% will be deducted from the total amount of the trip. (minus any transaction fees)

We don't provide any refunds to those clients who drop out of the journey voluntarily regardless of the reason after the commencement of the trip. There is no refund on the unused amount based on the itinerary. Similarly, no refunds are applicable for unutilized facilities such as accommodation, transport, sightseeing, meals, or services.
 
Note: In case of refunds, we will process this immediately, though it might take 7 to 10 days for the process to go through the bank. Please be patient. 

Itinerary Alteration

The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itinerary and/or activities for those given in the program for the group to choose.

Where ferry timetables are applicable, the schedule may change due to the weather conditions and/or to last minute changes from the ferry company.

Passport and Visas

All clients must possess a passport with at least 6 months validity from return date. Along with a passport you must obtain Nepalese Visa from a Nepalese embassy, consulates or diplomatic agencies in your country, in a neighboring country or upon arrival in Kathmandu Airport. Nepalese visa costs are incurred by clients.

All necessary documents (including visas, permits, insurances, etc.) must be presented to corresponding authorities and to us prior to your tour.

Privacy

The documents that you provide for the trip will be safely kept by Trekking Planner Pvt. Ltd.. We will ask for some important and necessary documents from you for legal use and to fulfill the government laws only. We assure that we will not disclose any of your documents for any other purposes. Your privacy matters. Your documents will be safe with us.

Medical Conditions and Special Requirements

Please notify us in writing about any current physical conditions at the time of booking. Include any medical condition, any other mental and physically challenged condition that may affect your fitness and ability to travel. Failure to inform to the company at the time of booking my result in an inability to travel. Generally, failure to disclose such conditions at the time of booking gives the right to the company to charging 100% cancellation fees to the client.

Additional considerations for your trip that could result in an inability to travel include, but are not limited to as age, mobility, pregnancy, and other physical or mental conditions that could inhibit your ability to travel. For such a cases, we suggest you to check the trip itinerary carefully and understand the risks and dangers of each trip prior to booking. We are more than happy to answer any questions or concerns you may have. We offer plenty of different trip types and we would be happy to discuss your plans in order to find the perfect trip to suit your needs.

The company is not entitled to provide any special facilities unless it has been agreed to in writing prior to the trip. The company will always make the best effort to suit clients’ special requests including dietary requests, but such requests do not form part of the contract and therefore the company is not liable for not providing these requests. Medical facilities may differ from country to country, thus the company makes no representations and provides no warranties in relation to the standard of such treatment.

Children

A legal guardian must accompany all travelers under the age of sixteen. Do take note that no unaccompanied minors under 16 years of age are accepted. And in the case of minors all personal gears accompanied by them are the sole responsibility of their respectable guardian.

Insurance

Trekking Planner Pvt. Ltd. puts in a lot of effort to ensure the safety of all our clients. But we also strongly recommend our clients purchase a comprehensive travel/medical insurance package that covers incidents, natural calamity/disasters, helicopter evacuations, personal accidents, trip cancellations, etc. prior to the commencement of your tour. Do remember that the personal travel insurance is not included in our tour price.

Risk and Liabilities

Trekking Planner Pvt. Ltd. always strives to make each and every client’s experience unforgettable, pleasant and problem-free. However, Trekking Planner Pvt. Ltd. will not be responsible for any unusual cases like accidents, damages, loss, delays, flight delays, cancellations and any other natural disasters. Any additional cost incurred due to such events not in our control is the sole responsibility and charge of our clients. Trekking Planner Pvt. Ltd. reserves the right to modify any arrangements required by and made on behalf of clients.

Uncertain and inherent circumstances can lead to change the trip. Therefore, Trekking Planner Pvt. Ltd. shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restrictions, landslides, road blockages, and political strikes, cancellation of flights, delays, sickness or accidents. Additional cost incurred during this time should be borne by the clients themselves.

Publicity

Trekking Planner Pvt. Ltd. uses the images taken by clients during the trip without prior notice, recourse and compensation. These images have been used for publicity and promotion purpose through different medium. You should agree upon this for permission, if you do not, please let us know.

Complaints and issues

If you have any complaints while on a tour, please let your guide know so we can try to fix the problem immediately. Trekking Planner Pvt. Ltd. will always be in touch even while on the tour or trek so that we can solve your problem as soon as possible. And after every tour you are free to comment on our services, both good and bad. We appreciate the feedback and we always want to improve to serve you better.

Partner with us for life

We firmly believe that partnership is a fundamental necessity towards achieving better results. Over the years we have met some of the most outstanding people and organizations in the travel industry and have recognized the importance of working side by side with them to provide quality services. Today’s main challenges for travel agencies include market variations, turning positive minded visitors into loyal customers, and offering travelers better services before, during and after the trip.

So, in order to deal with these challenges, we work side by side with leading travel companies to build a new pipeline of qualified leads. Our partnerships are driven by a shared vision of the future of travel technology and the ambition to continuously fuel innovation. We value diversity, synergies and teamwork, and strive for excellence. If you are a trekking/expedition company, we can form an ideal combination of mutual relationships. We will arrange Nepal trips on your behalf, and you can design the tour for our trekkers in your country likewise.

Run by Experts
Experienced Team
Responsible Tourism
Certificate of Excellence
from 2015 - 2020

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